Salesforce Business Analyst with Salesforce CPQ

Role: Business Systems Analyst with Salesforce CPQ

Location: Remote

Responsibilities
• Build productive relationships with a global IT team, including BSAs, developers & DBAs
• Support the evaluation, design and architecture of the Sales Technology Stack
• Prioritize and scope demands/projects with business owners
• Understand the full Sales cycle, and design solutions that interface with SFDC
• Conduct gap analysis, drive cross functional projects integrating with Order-to-Fulfillment applications, and performing data analysis
• Focus on gathering core/technical requirements beyond stated requirements and correctly place these within a broader context
• Responsible for providing the best solution for projects, enhancements, review all best practices, solution design with Architects
• Design business flows, process flows, data models and work with developers on the technical system flows, and responsible for reviewing and recommending the most optimal solutions
• Create and own user stories in JIRA and manage project board and business priorities
• Perform hands-on Salesforce system setup and configuration
• Manage new releases of SFDC and efficiently roll out new features
• Manage Salesforce security including roles, profiles, sharing rules, and permission sets
• Create and maintain fields, views, reports, dashboards, rules, workflows and other salesforce.com objects and functions
• Monitor and manage logs/errors for back end system integrations with SFDC
• Translate business requirements into system solutions
• Analyze and determine application and interface solutions
• Design and develop complex reports as needed
• Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed
• Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions
• Suggest best practices and opportunities for improvement through automation or simplification
• Provide assistance with data migration tasks (mapping, cutover, legacy loads etc).
• Provide training and mentoring to business and IT team members
• Assist in System Portfolio Management and Strategic Roadmap
• May perform other duties as assigned

Requirements
• Bachelor’s Degree in Computer Science, Information Systems or equivalent
• 5 or more years’ experience in a Business Systems Analyst role supporting business units globally.
• 5 or more years’ experience with SFDC – Sales Cloud administration
• Current Salesforce ADM-201 or 211 certifications
• In‐depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through AppExchange and/or integration with external systems
• Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
• Deep understanding of Lead, Account, Contact, Opportunity Management and Quote to Order
• Good understanding of related business processes like contract management, quoting, and the order/fulfilment cycle in order to support impact analysis and design for proposed solutions
• Design and implementation experience with SalesForce.com and connected Apps
• Experience with Sales Cloud, Salesforce Lightning and Quote to Order flow
• Experience with Einstein Analytics and Salesforce CPQ is a plus
• Experience with Sales enablement platforms (ie: SAVO/Seismic) is a plus
• Proven ability to manage multiple projects concurrently and drive delivery and execution
• Ability to drive business consensus and simplify processes and designs
• Ability to document interfaces and data flows
• Excellent written/verbal communication skills
• Ability to establish working relationships with personnel at all levels in the organization
• Ability to effectively manage confidentiality of information
• Ability to quickly learn new systems, processes, and technology
• Experience with Project Management tools and methodology